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KM World Covers the Latest Best Practices in IG

The IGI is pleased to share the latest by KM World: a useful best practices whitepaper digging into the details of IG, sponsored in part by IGI Supporter Actiance, that includes the following perspective on the efforts of the Information Governance Initiative.

"The Information Governance Initiative, is widely credited with moving the discipline forward. It has legitimized information governance as a free-standing business exercise, distinct from enterprise content management (ECM). It is not seen as synonymous with information security but the two are most definitely related- or perhaps joined at the hip is a better way to phrase it."

This whitepaper covers the latest best practices in IG including thought-provoking points such as:

- Information Value and Risk are Everywhere
- Your Policies Need to Reflect Today’s Communications
- Employees Need to be Directly Engaged in Design of IG Training
- Your Governance Tools Must be Designed for Today’s Communications
- The Likelihood of Governance Success is Directly Proportionate to Cross-Functional Involvement

  (more…)

 

Download Our Newest Comprehensive Case Study on Les Schwab

As part of the IGI’s ongoing work to help professionalize and promote information governance (IG) we have the opportunity to see how hundreds of different organizations approach IG. Although every organization’s IG challenge is unique there are actually more similarities than differences in IG problems and their solutions.

By looking at one organization’s experience with IG in detail, we can learn valuable lessons and gain practical insights that will help all IG professionals mature their IG programs.

This case study reveals a typical but complex IG problem: managing the relationships among key IG players, including:

  1.  Outside law firms that play a central role in approving, blocking, and/or advising on key IG decisions (like information retention and preservation).
  2. IG technology vendors that supply the necessary capabilities to understand and take action on your information.
  3. IT departments that actually have their hands on the dials and levers of the systems that house and control your information.
  4. Business stakeholders like department heads who will be directly affected by the policy and technology choices you make.
  5. Risk-focused departments like legal and audit that own key IG decisions.

IG projects require tight alignment and coordination amongst these groups. However, given that these groups often have differing levels of interest, expertise, and even competing goals, this dynamic often derails otherwise well-designed and executed initiatives.

The key to navigating this dynamic is establishing clarity about the role of each stakeholder – especially about each player's mandate and level of authority. Again and again we see nobody taking IG decision-making authority unless it is clearly given to him or her – often simply out of a desire to avoid conflict and to get along with colleagues. Given the relative immaturity of IG, the owner of this authority is often unclear.

As we will see in this case study, Les Schwab found a way to work closely with these stakeholders, and in particular establish a close and fruitful relationship with an outside law firm that not only accelerated its project, but also helped to increase its positive impact on the organization.

Click here to access the case study in the IGI Community.

 

Leveling Up Your IG Program: Opportunities Beyond Best Practices

by Doug Meier - Pandora Media Inc. on September 12, 2017

Information GovernanceIn-House CounselLegal & Industry Education

Whether in “startup” mode or in “recurring initiative” mode, we expect a lot from an information governance (IG) program and its leaders.

For example, the program should follow agreed-upon best practices, like adhering to a maturity model and aligning with the concept of Privacy by Design, and should establish processes like records management and legal hold notification. Likewise, the program leaders are expected to communicate policies and procedures, identify and remove unstructured data debris—including redundant, obsolete, and trivial information (ROT)—and maintain ongoing IG efforts.

These are all admirable goals and objectives, but it’s not enough. For an information governance program to survive, it requires alignment with and embracement of objectives that go beyond best practices and standard guidance. Here are a few ways to level up your IG program.

To read the article in full, head over to Relativity's blog by clicking here.

 

Survey Says: Analytics Making In-house a Home

by Dean Gonsowski

In January, members of the World Economic Forum met at their annual Davos summit to discuss analytics, automation, and artificial intelligence (AI), topics with enough potential to have global business leaders expressing both optimism and fear:

"It's not like we actually have economic growth today. So we actually need technological breakthrough, we need AI ... Our responsibility is to have the AI augment the human ingenuity and augment the human opportunity." Satya Nadella, Microsoft CEO

“I think now about how artificial intelligence will create digital refugees and how people will be displaced from jobs, tens of millions of people across the planet, because technology is moving forward so rapidly ... So companies, individuals have to decide: are we going to be committed to improving the state of the world? We’re at a crucial point right now.” - Marc Benioff, Salesforce CEO

These technologies are shaping our world quicker than experts expected, but the critical question remains: Will this trend significantly reshape the legal profession?

The short answer—as we’ve highlighted before—is yes.

For the second year in a row, the Coalition of Technology Resources for Lawyers (CTRL) and the Information Governance Initiative(IGI) teamed up to survey internal legal departments about their current and anticipated adoption of advanced analytics.

The findings? In line with last year’s study, and perhaps not surprisingly, analytics adoption is accelerating and practitioners are more bullish than ever.

To read the rest of the 'Survey Says: Analytics Making In-house a Home' article on Relativity's blog, click here.

 

 

Download Our Newest Deep Dive Case Study on Pandora Media

How Pandora Tuned In to Information Governance
To Take Control of Its Most Sensitive and Valuable Information Assets

An IGI Case Study

Usually when we think "Information Governance," we think traditional, large, litigated and regulated organizations. But as more and more organizations come to understand the value of IG, this image is rapidly changing. Recently, Pandora Media — a juggernaut in the streaming music business — partnered with IGI Supporter Active Navigation and its experts in governance and file analysis on a major IG project. We were fortunate enough to be able to do a deep dive on this project and bring the details to you.

Download the latest entry in our IG At Work series to learn:

  • How Pandora got rid of 60 percent of its unstructured data.
  • What it took for the company to identify and protect its most valuable and sensitive data. 
  • How Pandora developed policies for governing unstructured information.
  • How Pandora built executive support for IG. 
  • How Pandora used file analysis software to reach its IG goals.
  • How Pandora was able to sell the merits of IG to its employees.

The company that emerged on the other side of this critical IG project was more efficient, more versatile and more competitive. And their IG program only continues to grow in its sophistication and impact.

Click here to access the case study in the IGI Community.

 

Iron Mountain Launches New IG Resources Site

Are you an information governance professional who’s always on the lookout for tips and tricks to help you become even better in your role? You may find exactly what you’re looking for on InfoGoTo, a new website that focuses on serving content to everyone involved in the creation and management of information.

Launched in April by Iron Mountain, a charter supporter of the IGI, InfoGoTo, as the name suggests, seeks to become the go-to destination for IG professionals looking for helpful, insightful, and educational content.

“Whether you’re a RIM professional looking for creative ways to implement training programs, a governance and compliance manager seeking best practices for creating an internal culture of compliance, or an IT manager researching options for secure IT asset disposition, InfoGoTo is a trusted resource to help you manage your information needs,” the website’s About Us section reads.

The site features five topics: IG, Regulations & Compliance, Privacy & Security, Storage & Destruction, Training & Awareness, and Professional Development. It also has industry-specific content, with stories about the legal, healthcare, and financial services sectors on display.

For the month of May, InfoGoTo will publish content around the following themes: professional development and hiring skills, defensible disposition, IG leadership, and the state of tape. For June, the site will focus on how to create a culture of compliance and the effect of digital transformation on RIM and IG.

Sound like the content is right up your alley? Head on over to the site and check it out. Who knows? It could quickly become your go-to source for all things IG.