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Nearly Half of Organizations Are Using Four Modes of Enterprise Communication Concurrently

Join IGI Founder & Executive Director, Barclay T. Blair, at Actiance’s Executive Briefing Series on October 18, 2016 in Washington, DC.

 The IGI has partnered again with Actiance for a second Executive Briefing series. The series looks at the various communication channels (e.g. unified communications, instant messaging, social media, and voice) employees are now using in the workplace and discusses how, "It’s not just about email anymore!" The Executive Series explores the information governance (and specifically eDiscovery) challenges these new forms of communication present and how your organization can take steps to find and preserve enterprise communications to meet your legal, regulatory, and other obligations. See below for dates and locations to get a complimentary registration.

At the most recent briefing in the series, discussion focused on how companies are increasingly seeing requests from their employees to support new communication channels. Slack, for example has come up frequently, and text messaging is also a growing concern. Companies are also starting to be aware that more e-discovery of social communications tools is happening. However, despite increased requests to support these new forms of communication and both concern and awareness of the challenges that they present, companies are lagging behind in incorporating these new forms of enterprise into their information governance polices.

 Join us for the next briefing. Executive Briefings are intimate events where we share a wonderful meal, share what we have learned, and you share with your peers what you have learned. Space is very limited, so please register now for an Executive Briefing at a city near you.

The next event is in Washington, DC., where you will hear directly from IGI Founder & Executive Director, Barclay T. Blair.

  • October 18, 2016—Washington, DC

Registration is complimentary. Register here now.

Read about briefings in the previous series at the links below.
Automation Can Facilitate Taking Reasonable Steps to Preserve ESI Involving New Forms of Communication (April 5, 2016; Dallas, TX)
Effectively Governing New Forms of Communication Isn’t Just About Compliance (April 14, 2016; Boston, MA)
Do You Have A Shadow IT Problem? (April 19, 2016; Chicago, IL)
New Enterprise Messaging Tech, New IG Challenges (May 17, 2016; Minneapolis, MN)
Are You Taking Reasonable Steps to Preserve Your Enterprise Communications (June 2, 2016; Charlotte, NC)

 

 
Resilient leaders

Change Management Is a Barrier to Effective IG Decision Making: Recap of Executive Briefing on Enterprise Communications

Join IGI Founder & Executive Director, Barclay T. Blair, at Actiance’s Executive Briefing Series on October 18, 2016 in Washington, DC.

 The IGI has partnered again with Actiance for a second Executive Briefing series. The series looks at the various communication channels (e.g. unified communications, instant messaging, social media, and voice) employees are now using in the workplace and discusses how, "It’s not just about email anymore!" The Executive Series explores the information governance (and specifically eDiscovery) challenges these new forms of communication present and how your organization can take steps to find and preserve enterprise communications to meet your legal, regulatory, and other obligations. See below for dates and locations to get a complimentary registration.

The most recent event in the Executive Briefing Series, held in Hartford, Connecticut this month, was attended by a mix of practitioners including those working in IT, legal, and compliance functions. While practitioners in attendance recognized the importance of effectively governing information created through these new modes of communication—including so-called ROT (information that is redundant, obsolete, or trivial)—some are still getting stuck on the road to implementation. Promisingly, one firm reported that it did have a working process to dispose of ROT. Getting rid of ROT is a doable task given current technology. Unfortunately, many others are still reluctant to pull the trigger to get rid of their junk despite the increased data protection risks and data management hassles it creates. It was noted, too, that recent amendments to the Federal Rules of Civil Procedure which some expected to ease fears about eliminating ROT haven’t yet changed preservation practices. Implementing a new approach isn’t just about the rules or technological capabilities, it is also about change management—getting people to behave differently. IGI research shows that change management is a major impediment to getting IG projects done, with a majority of IG practitioners (60%) identifying it as a barrier to effective IG.

Join us for the next briefing. Executive Briefings are intimate events where we share a wonderful meal, share what we have learned, and you share with your peers what you have learned. Space is very limited, so please register now for an Executive Briefing at a city near you.

The next event is in Washington, DC, where you will hear directly from IGI Founder & Executive Director, Barclay T. Blair.

  • October 18, 2016—Washington, DC

Registration is complimentary. Register here now.

Read about briefings in the previous series at the links below.
Automation Can Facilitate Taking Reasonable Steps to Preserve ESI Involving New Forms of Communication (April 5, 2016; Dallas, TX)
Effectively Governing New Forms of Communication Isn’t Just About Compliance (April 14, 2016; Boston, MA)
Do You Have A Shadow IT Problem? (April 19, 2016; Chicago, IL)
New Enterprise Messaging Tech, New IG Challenges (May 17, 2016; Minneapolis, MN)
Are You Taking Reasonable Steps to Preserve Your Enterprise Communications (June 2, 2016; Charlotte, NC)

 

 

Is Your Company Effectively Governing All the Types of Enterprise Communications Your Teams Are Using?

Join IGI Founder & Executive Director, Barclay T. Blair, at Actiance’s Executive Briefing Series on September 22, 2016 in St. Louis, Missouri.

 The IGI has partnered again with Actiance for a second Executive Briefing series. The series looks at the various communication channels (e.g. unified communications, instant messaging, social media, and voice) employees are now using in the workplace and discusses how, "It’s not just about email anymore!" The Executive Series explores the information governance (and specifically eDiscovery) challenges these new forms of communication present and how your organization can take steps to find and preserve enterprise communications to meet your legal, regulatory, and other obligations. See below for dates and locations to get a complimentary registration.

At the most recent briefing in the series, discussion focused on how companies are increasingly seeing requests from their employees to support new communication channels. Slack, for example has come up frequently, and text messaging is also a growing concern. Companies are also starting to be aware that more e-discovery of social communications tools is happening. However, despite increased requests to support these new forms of communication and both concern and awareness of the challenges that they present, companies are lagging behind in incorporating these new forms of enterprise into their information governance polices.

 Join us for the next briefing. Executive Briefings are intimate events where we share a wonderful meal, share what we have learned, and you share with your peers what you have learned. Space is very limited, so please register now for an Executive Briefing at a city near you.

The next event is in St. Louis, Missouri, where you will hear directly from IGI Founder & Executive Director, Barclay T. Blair.

  • September 22, 2016—St. Louis, MO
  • October 4, 2016—Indianapolis, IN
  • October 11, 2016—Harford, CT
  • October 18, 2016—Washington, DC

Registration is complimentary. Register here now.

Read about briefings in the previous series at the links below.
Automation Can Facilitate Taking Reasonable Steps to Preserve ESI Involving New Forms of Communication (April 5, 2016; Dallas, TX)
Effectively Governing New Forms of Communication Isn’t Just About Compliance (April 14, 2016; Boston, MA)
Do You Have A Shadow IT Problem? (April 19, 2016; Chicago, IL)
New Enterprise Messaging Tech, New IG Challenges (May 17, 2016; Minneapolis, MN)
Are You Taking Reasonable Steps to Preserve Your Enterprise Communications (June 2, 2016; Charlotte, NC)

 

 

Get Your Enterprise Communication House in Order by Taking a Proactive Approach: Executive Briefing Series Recap

Join IGI Founder & Executive Director, Barclay T. Blair, at Actiance’s Executive Briefing Series on August 30, 2016.

Over the last several months, IGI has been on the road participating in IGI Supporter Actiance’s Executive Briefing Series. The series looks at the various communication channels (e.g. unified communications, instant messaging, social media, and voice) employees are now using in the workplace. The series discusses how, "It’s not just about email anymore!" The Executive Series explores the information governance (and specifically eDiscovery) challenges these new forms of communication present and how your organization can take steps to find and preserve enterprise communications to meet your legal, regulatory, and other obligations. Given the series success, we have partnered with Actiance for a second Executive Briefing series. See below for dates and locations to get a complimentary registration.

The first event in our second Executive Briefing series is coming up in Houston on August 30, 2016.

With a myriad of new communication options available, we are witnessing a shift in how organizations’ employees communicate with one another to get their work done. But that doesn’t mean that email is a thing of the past, noted Ann Snyder, IGI Senior Fellow, who spoke in June as part of the series. To the contrary, these modes of communication are being used in addition to and sometimes concurrently with email in the same conversation. Ever get an email, text, voicemail, and instant message from a colleague about the same topic within minutes of each other? When people take the discussion “off line” or are using multiple modes of communication in parallel, it creates a challenge in capturing a complete conversation, for use in discovery, for example. Though much can be learned from strategies used to address email, the proliferation in modes of communication and sheer volume of communications that occur across different platforms can be daunting. Waiting to get your communication house in order can be a costly strategy. Organizations should be proactive about governing these new modes of communication.

Join us for the next briefing. Executive Briefings are intimate events where we share a wonderful meal, share what we have learned, and you share with your peers what you have learned. Space is very limited, so please register now for an Executive Briefing at a city near you.

The first event is coming up in Houston, where you will hear directly from IGI Founder & Executive Director, Barclay T. Blair.

  • August 30, 2016—Houston, TX
  • September 22, 2016—St. Louis, MO
  • October 4, 2016—Indianapolis, IN
  • October 11, 2016—Harford, CT
  • October 18, 2016—Washington, DC

Registration is complimentary. Register here now.

Read about briefings in the previous series at the links below.
Automation Can Facilitate Taking Reasonable Steps to Preserve ESI Involving New Forms of Communication (April 5, 2016; Dallas, TX)
Effectively Governing New Forms of Communication Isn’t Just About Compliance (April 14, 2016; Boston, MA)
Do You Have A Shadow IT Problem? (April 19, 2016; Chicago, IL)
New Enterprise Messaging Tech, New IG Challenges (May 17, 2016; Minneapolis, MN)
Are You Taking Reasonable Steps to Preserve Your Enterprise Communications (June 2, 2016; Charlotte, NC)

 

So You Have Email (kind of?) Under Control. What’s Next?

Find out at our new multi-city Executive Briefing roadshow with IGI Supporter Actiance.

Most of us are doing something to govern email, whether it’s just simple mailbox size limitations or more mature approaches like retention folders, legal hold systems, connections to content management repositories, or role-based governance.

However, you only need to look at your own smartphone to see that IG is no longer just about email, and has not been for a long time. In fact, the range of messaging systems that we must govern seems to grow each day. Tools that once seemed to be designed for teenagers are in the enterprise (Snapchat e-discovery, anyone?). In addition to the shadowy enterprise adoption of consumer messaging services, a crop of enterprise-oriented communication platforms has arrived. On top of this, unrelated enterprise software and services continue to bolt on messaging capabilities as they seek to drive adoption and engagement with the platform (for example, we have an IGI member who recently discovered thousands of out-of-compliance messages bubbling away in the messaging bolt-on of a bond trading platform). Finally, many analysts have posited that chat-based engagement is the future of everything from apps to (“conversational”) commerce itself.

Best practices for governing these novel forms of communication are starting to emerge. To help you get a grasp on them we are excited to be hitting the road with IGI Supporter Actiance for a round of Executive Briefings focused on these issues. In this new series, we will be digging deep into how organizations are using a plethora of communication channels (e.g. unified communications, instant messaging, social media, and voice) and the risks and rewards they offer from an IG and e-discovery perspective. We will also share our latest research and analysis of emerging best practices for getting these environments under control – without stifling the organic communication and collaboration they are designed to enable.

Executive Briefings are intimate events where we share a wonderful meal, share what we have learned, and you share with your peers what you have learned. Space is very limited, so please register now for an Executive Briefing at a city near you.

The first event is coming up in Houston, where you will hear directly from IGI Founder & Executive Director, Barclay T. Blair.

August 30, 2016—Houston, TX
• September 22, 2016—St. Louis, MO
• October 4, 2016—Indianapolis, IN
• October 11, 2016—Harford, CT
• October 18, 2016—Washington, DC

Registration is complimentary. Register here now.

 

Effectively Governing New Forms Communication Isn’t Just About Compliance. It’s an Integral Part of An Effective IG Program: A Recap From the Executive Briefing Series

Over the last several months, IGI has been on the road participating IGI Supporter Actiance’s Executive Briefing Series. The series looks at the various communication channels (e.g. unified communications, instant messaging, social media, and voice) employees are now using in the workplace. The series discusses how, "It’s not just about email anymore!" The Executive Series explores the information governance (and specifically eDiscovery) challenges these new forms of communication present and how your organization can take steps to find and preserve enterprise communications to meet your legal, regulatory, and other obligations. Our final session is on June 29, 2016 in Atlanta, GA. Register here.

Stay tuned, here, for a compilation of highlights and insights from the entire Executive Briefing Series.

The rapid proliferation of new communications channels and their widespread adoption by end-users at organizations—many times without formal approval—can make their effective governance complex. An organization might be faced with governing not only a lot of communication channels, but a myriad of types, too. Barclay T. Blair, IGI Founder and Executive Director, who spoke in Boston during the series, notes that even financial services organizations who have been dealing with messaging compliance for many years find this new, multi-channel messaging world a challenge.

But it’s not only regulated industries or compliance alone that is driving interest in effectively addressing these new channels. Even organizations who do not have a strict regulatory requirement (e.g. brokers) are very interested in the ability of capture and govern these communications for a variety of reasons, including: a part of an overall, high quality, IG program; for HR management; investigations and e-discovery; and a valuable source of insight into the activities and processes in the organization so they can be improved. Within the IG Community, we are hearing that governance of these new forms of communications is starting to be viewed as a necessary and standard part of a high-quality IG program.

To learn more about how your organization can meet the challenges of new forms of enterprise communication, join the discussion. Attend one of the upcoming Executive Briefing Series events or read coverage of previous briefings.

Join us for the next event:

  • June 29, 2016 in Atlanta, GA

Register today.

Read about previous briefings in the series: