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Don’t Forget Your End-Users When Implementing IG. Learn How One Organization Avoided This Common Pitfall with a People-First Approach

The IG community has told us that one of the most valuable things we can do for them is simply to share stories about how IG is getting done. This is exactly what we are trying to achieve with a new series of IG Snapshots based on our extensive benchmarking work. IG Snapshots tell a quick, real-world IG story and highlight the IT and management insights illuminated by the story. In our Executive Briefing Series supported by OpenText, we take a look inside five information governance programs to learn how practitioners are handling real life IG challenges.

In our previous IG Snapshot of the series, we saw how Dianne, an IG manager at a midsized bank built support for her IG efforts among business leaders at the bank by speaking their language. In today’s IG Snapshot, we learn how Ingrid, the information management advisor at a major insurance company overcame some inertia to IG success by making sure people are considered in her IG strategy.

Though Ingrid’s company had a sizeable IG budget, it has spent years struggling to improve management of its information environment without much success. Ingrid, who was asked to diagnose and fix this lack of progress, realized that the organization was operating on some fundamentally incorrect assumptions, including that the company’s records and information management goals and the goals of their employees are the same. She helped turn around the program, in part, by challenging this assumption and putting people first.

Learn More About Ingrid’s Experience:

 

 

Is Your IG Program Quantifying IG in the Language of Business? In Our Latest IG Snapshot, Learn Why It Needs to for IG Success

The IG community has told us that one of the most valuable things we can do for them is simply to share stories about how IG is getting done. This is exactly what we are trying to achieve with a new series of IG Snapshots based on our extensive benchmarking work. IG Snapshots tell a quick, real-world IG story and highlight the IT and management insights illuminated by the story. In our Executive Briefing Series supported by OpenText, we take a look inside five information governance programs to learn how practitioners are handling real life IG challenges.

In our previous IG Snapshot of the series, we saw how Andrew, an information leader at a state department of health, tasked with implementing ECM, effectively partnered with IT to get IG work done. In today’s IG Snapshot, we learn how Dianne, an IG manager at a midsized bank built support for her IG efforts among business leaders at the bank by speaking their language.

The bank is undertaking several initiatives to reduce the overall cost of its information infrastructure. To support this, Dianne developed service-level agreements setting expectations on information availability, speed, and cost. She is also developing an economic model for the bank that will calculate and pass on the cost of providing some IT capabilities to the business.

Learn More About Dianne’s Experience:

 

Does Your IG Plan Effectively Engage IT? Read This IG Snapshot to Learn How Working with IT Is Crucial to Success

The IG community has told us that one of the most valuable things we can do for them is simply to share stories about how IG is getting done. This is exactly what we are trying to achieve with a new series of IG Snapshots based on our extensive benchmarking work. IG Snapshots tell a quick, real-world IG story and highlight the IT and management insights illuminated by the story. In our Executive Briefing Series supported by OpenText, we take a look inside five information governance programs to learn how practitioners are handling real life IG challenges.

In our previous IG Snapshot of the series, we saw how Holly, the head of a mature and successful IG program at a large technology company, is trying to keep ahead of the curve at a company whose IG environment is moving at lightning speed. In today’s IG Snapshot, we learn how Andrew, an information leader at a state department of health, tasked with implementing ECM, effectively partnered with IT to get IG work done.

All too often, organizations take the dysfunctional approach of addressing governance issues after a system has been evaluated, installed, and configured. In contrast, when Andrew was given responsibility for implementing ECM, he engaged IT early in the process. Andrew got IT buy-in and support by helping them understand that the upcoming ECM implementation was not just another infrastructure project, but rather a project that would help IT solve an ongoing problem: how to control infrastructure costs while constantly improving their level of service to the organization. He also showed how his governance plan for ECM could reduce overall storage volumes and alleviate IT’s e-discovery burden by moving more content from the chaos of multiple discoverable endpoints into the ECM system. By engaging IT early, Andrew was able to maximize IT value while minimizing IG risks.

Learn More About Andrew’s Experience:

 

 

Is Your IG Program Falling Behind the Requirements of Your Employees? Read Our IG Snapshot to Learn How One Company Is Trying to Keep Up

The IG community has told us that one of the most valuable things we can do for them is simply to share stories about how IG is getting done. This is exactly what we are trying to achieve with a new series of IG Snapshots based on our extensive benchmarking work. IG Snapshots tell a quick, real-world IG story and highlight the IT and management insights illuminated by the story. In our Executive Briefing Series supported by OpenText, we take a look inside five information governance programs to learn how practitioners are handling real life IG challenges.

In our previous IG Snapshot of the series, we saw how Dan, an IG practitioner at a large pharmaceutical company is using what he knows about e-discovery to build a world-class IG program. In today’s IG Snapshot, we learn how Holly, the head of a mature and successful IG program at a large technology company, is trying to keep ahead of the curve at a company whose IG environment is moving at lightning speed.

Holly’s company is in the business of creating ideas and bringing them to market in a very fast-moving and competitive environment. The core activity at the organization is smart people collaborating with each other, and Holly must avoid doing anything to add friction to those processes as part of IG. Among the challenges Holly faces are that many messaging, communication, and collaboration services were designed with speed and convenience in mind, not IG. The company’s corporate IT and security groups are also biased toward openness and innovation. Holly’s challenge is operating in an environment where the cat is already out of the bag, so to speak. Learn how she is facing this challenge by taking an intelligent, risk and value focused approach to IG.

Learn More About Holly’s Experience:

 

 

How Can You Build Your IG Program by Design? Take a Look at Our First IG Snapshot to Find Out

The IG community has told us that one of the most valuable things we can do for them is simply to share stories about how IG is getting done. This is exactly what we are trying to achieve with a new series of IG Snapshots based on our extensive benchmarking work. IG Snapshots tell a quick, real-world IG story and highlight the IT and management insights illuminated by the story. In our Executive Briefing Series supported by OpenText, we take a look inside five information governance programs to learn how practitioners are handling real life IG challenges.

In our first IG Snapshot of the series, we learn how Dan, an IG practitioner at a large pharmaceutical company is using what he has learned about e-discovery to build a world-class IG program.

A key insight of Dan’s strategy for handling unstructured information is understanding that not all information is of the same value. Dan is focusing on using the organization’s ECM system for content that is readily identifiable as the most valuable output of well-understood and structured business processes (such as R&D and common administrative functions like accounting and HR). His approach is to “embed” IG into the business itself by making governance an inherent part of the most important business processes. He believes that most of the company’s “official records” are found in those systems, and by connecting the ECM platform to them, he avoids having to rely on humans to identify, classify, or add management metadata to the records.

Learn More About Dan’s Experience:

·         Read our first IG Snapshot of the series. Download a copy at the IGI Community site.

·         To get your copy of IG Snapshots: What We Learned by Looking at Five Organization’s Information Governance Programs, download a free copy made available by OpenText.