On January 22, 2015, the IGI and Charter Supporter, kCura, produced a live webinar entitled, Building Information Governance Policies and Workflows. The webinar was a follow up to the IGI Boot Camp held at kCura’s Relativity Fest in 2014. Several hundred practitioners listened in as Bennett B. Borden (IGI Founder and Chair) and Rene Laurens (kCura) described a practical approach to data remediation. Remediation is an IG process directed at bringing order to information. It is not merely deletion, although deletion can and often should be a significant part of a data remediation project. Rather, data remediation is focused on the overall management of information and enabling critical IG activities, including cleaning up, organizing, or migrating information.

Bennett discussed how remediation is a common IG starting point for many organizations. He also presented a remediation methodology that is explained in detail in our recent white paper, The Role of Remediation in Information Governance, available to subscribers on our community site. Rene offered a live demonstration of the methodology in action using a mock data set.

Bennett drew a connection between the process of conducting e-discovery and the IG workflows at the center of the remediation process.

“The e-discovery process is identical to a data remediation process where now we’re looking for information that is specific to a particular subject which may be a records class or a particular kind of document. What we have learned in e-discovery can inform these remediation projects. So, if you are doing e-discovery, you already have the expertise in house to do data remediation projects. Often companies get paralyzed around the complexity of remediation. But in many cases they already know how to do it,” said Bennett.

Bennett also discussed how even basic remediation steps can return significant dividends. For example, knowing where your information is allows you to get to it faster and more cheaply if you are hit with a discovery or other investigative request. It can also make business processes more efficient. However, the biggest impediment to remediation projects is not the technology, but the lack of maturity around the decision-making required for successful remediation projects. The power of IG is bringing together all of the stakeholders and coordinating them to make remediation and other IG projects successful.

The webinar recording is available through our community site resources page, here. If you are working on a remediation project and have questions, use our community forums to get insight from your peers who have already gone through the process